Google Business Profile Management

My Pro Media manages Google Business Profiles for small businesses in Surprise, AZ and across the West Valley. Your profile is often the first thing a local customer sees, before they ever visit your website, and it drives your visibility in the map pack. We keep it accurate, active, and trustworthy: categories, posts, photos, Q&A, review responses, and a review system that follows Google’s rules.

What does ongoing GBP management include?

• Category optimization. The right primary and secondary categories, one of the biggest map pack ranking factors and one of the most common mistakes.
• Accurate business details. Hours, phone, service area, and website, matched exactly to your website and directory listings.
• Regular posts and photo updates, so the profile stays active instead of going stale.
• Q&A. Clear answers to the questions customers actually ask.
• Review responses. A response to every review, positive or negative.
• Insights tracking. Calls, direction requests, and website clicks from your profile.

How do you get more reviews?

Honestly. Every customer gets asked for a review, usually within a day or two of a finished job, with one follow-up at most. No fake reviews, no paying for reviews, and no review gating, where only happy customers get asked. Breaking those rules can get reviews removed or a profile suspended, and fake reviews also fall under the FTC rule on fake reviews.

Common GBP mistakes we fix

The wrong primary category, a stale profile, unanswered reviews, mismatched business details across the web, and old or missing photos. The full list: Google Business Profile mistakes costing West Valley businesses customers.

How GBP fits with the rest

Your profile works together with local SEO and your website as part of local lead generation. It also affects AI search: tools like ChatGPT weigh reviews and consistent business details. More in will ChatGPT recommend your business? See the West Valley cities we serve, starting with Surprise.